At Prominize, we value your satisfaction and strive to ensure that every customer has a smooth and positive shopping experience. If you are not fully satisfied with your purchase, our Refund & Return Policy is here to assist you.

1. Eligibility for Return

You may request a return under the following conditions:

  • The return request is submitted within 7 days of receiving the product.
  • The product is unused, unwashed, and in its original packaging.
  • The item must be in its original condition and include all accessories, manuals, or promotional items (if applicable).
  • You must provide valid proof of purchase (e.g., order number, invoice) and photo/video evidence of the item’s condition.

2. Non-Returnable Items

The following items are non-returnable:

  • Products marked as “Final Sale” or “Non-Refundable”
  • Items that have been used, damaged, or altered after delivery
  • Personal care products or supplements (unless damaged/defective on arrival)

3. Return Process

To initiate a return:

  1. Contact us via email or phone with your order number and reason for return.
  2. Attach clear images/videos showing the condition of the product.
  3. Our support team will guide you through the return approval process.
  4. You will be responsible for return shipping costs unless the item was received damaged or incorrect.

4. Refund Policy

We offer refunds under the following conditions:

  • If the product you received is damaged, defective, or incorrect, a full refund will be issued.
  • Refunds are processed only after we receive and inspect the returned product.
  • Once approved, the refund will be issued within 7 to 15 business days, depending on your original method of payment.

Note: For online payments, the refund will be made to your original payment account (e.g., bKash, Nagad, Visa/MasterCard). For Cash on Delivery (COD) orders, you will be asked to provide a mobile wallet number or bank account for the refund.

5. Exchange Policy

  • We currently do not offer product exchanges. If you need a different item, you must return the current item and place a new order.

6. Order Cancellation

Orders can be canceled within 6 hours of placement or before the product is shipped. Once shipped, the order cannot be canceled but may qualify for return under the terms above.

7. Contact Information

If you wish to initiate a return, request a refund, or have any questions about this policy, feel free to contact us:

  • Email: admin@prominize.com
  • Phone: +8801337596069
  • Address: 74 Juglinagar Road, Wari, Dhaka 1203, Bangladesh